WEBSITE TERMS 

• General conditions
  • In the event of unforeseen circumstances, including natural disasters, strikes, public health emergencies or other events beyond our reasonable control, Brisbane Sustainability Agency reserves the right to reschedule or cancel the training session. Participants will be notified as soon as reasonably practicable. Where a session is cancelled, participants will be offered a refund or credit towards a future session.
  • Participants are expected to adhere to a code of conduct that promotes a respectful and inclusive learning environment. Any disruptive, disrespectful or discriminatory behaviour may result in removal from the course without a refund.
  • All course materials, including but not limited to presentations, handouts, and assessments, are intellectual property protected by copyright. Participants are not allowed to reproduce, distribute, or use these materials for any purpose beyond the scope of the training program and individual learning.
  • Participants are kindly requested to inform us about any learning needs, accessibility requirements or other support needs they may have either via email to [email protected] or by providing details in the participant registration form. Our team is committed to making reasonable accommodations to meet individual needs; however, we acknowledge that there may be instances where full accommodation is not feasible.
  • Participants are responsible for ensuring they have access to a suitable internet connection, device and software required to access the online pre-learning module and any online components of the training.
• Before the training
  • All participants are required to complete the pre-session registration form a minimum of 24 hours before the scheduled training start time. Failure to complete the pre-registration may result in a delay in accessing course materials and could impact the overall training experience.All participants are required to complete the pre-session online learning module before the scheduled training commencement time. The module provides important background knowledge that will be referenced throughout the training. Failure to complete the pre-learning may impact your overall learning experience and may result in missed information required to successfully complete the Carbon Literacy assessment and certification process.
• Venue
  • Participants are responsible for complying with all venue safety requirements and directions provided by Brisbane Sustainability Agency staff and venue representatives during the training.
  • Free parking is not provided as part of this event. Participants who choose to drive are responsible for arranging and paying for their own parking costs. Brisbane Sustainability Agency encourages participants to consider public transport, active transport or carpooling where possible. The venue is conveniently located within Brisbane’s CBD and is accessible via train, bus and ferry services.
• Certification and attendance
  • Participants are responsible for completing and submitting any required certification assessment materials within the timeframes specified by Brisbane Sustainability Agency and The Carbon Literacy Project. Failure to submit assessment materials by the required deadline may affect eligibility for certification.
  • The cost of Carbon Literacy training includes one assessment submission and certification for participants who successfully meet the assessment requirements. Participants who do not successfully complete or pass the assessment will not receive certification. Any resubmissions required will incur an additional fee, payable by the learner. Resubmission fees are determined by the Carbon Literacy Trust and currently start from $30 AUD per person.
  • Carbon Literacy training is independently accredited by the Carbon Literacy Trust (operating as The Carbon Literacy Project) and as such assessment results and time frames are stipulated by The Carbon Literacy Project.
  • Participants must complete a minimum of eight (8) hours of learning to meet the requirements of the Carbon Literacy certification process. This includes completion of the mandatory pre-learning module and attendance at the facilitated training session. Attendance for the full duration of the scheduled training session is required. Participants who arrive substantially late, leave early, or miss significant portions of the training may not be eligible to submit an assessment or receive Carbon Literacy certification.
• Ticketing
  • All ticket purchases, changes, transfers and cancellations are subject to the terms and conditions of Oztix. Brisbane Sustainability Agency does not control Oztix booking fees, ticketing policies or associated charges. Participants should review the applicable Oztix Terms and Conditions before purchasing tickets. Any eligible refunds will be processed in accordance with the applicable Oztix policies, and Oztix booking fees may not be refundable. https://tickets.oztix.com.au/outlet/terms/e50421f6-9a6c-49b4-bc00-7f6dde9218f8
• Catering
  • Morning tea and lunch are included as part of the training. Participants must advise Brisbane Sustainability Agency of any dietary requirements at the time of registration or by emailing [email protected] at least two (2) weeks before the scheduled training date. Brisbane Sustainability Agency will make reasonable efforts to accommodate notified dietary requirements. However, we cannot guarantee that all dietary needs can be met, nor can we guarantee that any food or beverages provided will be completely free from allergens, including but not limited to nuts, dairy, gluten, eggs, soy or seafood. Participants with severe allergies or medical dietary requirements are responsible for assessing the suitability of the food provided and should take any necessary precautions.

• Photography and recording
  • Participants must not audio record, video record, livestream, or otherwise reproduce any part of the training session without the prior written permission of Brisbane Sustainability Agency.Participants may take photographs during the training session only with the permission of Brisbane Sustainability Agency and in a manner that respects the privacy of other participants.Brisbane Sustainability Agency may take photographs and record video footage during the training for promotional, marketing, reporting and educational purposes.If you do not wish to be photographed or filmed, you must indicate this on the registration form and advise a Brisbane Sustainability Agency staff member on the day of the training. Brisbane Sustainability Agency will make reasonable efforts to exclude you from photographs and recordings.